About us

Frontline started in 1991 and we have over 20 staff in London and Glasgow. We bring a wide range of public and private sector experience, and many of our staff have worked at senior levels.

  • Who we are

We help organisations achieve their objectives by helping them do things better. At Frontline we deliver measurable outputs, and we concentrate on working
with you to transfer our know-how to build your organisations capacities. Our approach helps you do things better and to make those improvements and benefits stick.

Frontline will help you in:

Policy and strategy - making decisions on the best services to achieve both world class outcomes and value for money

Improvement and delivery - driving up the effectiveness and efficiency of your services so that you get better performance and outcomes

People and organisations - developing individuals, teams and organisations so that you are better able to meet emerging challenges and opportunities

Evaluation and learning - knowing where, how and why you are getting the best impacts and how to improve outcomes, benefits and value for money

  • Our Directors

John Deffenbaugh

John is a business strategist, developer of leaders, coach and a Non-Executive Director, at NHS National Services Scotland.
He works across the public sector, supporting strategy creation and implementation, and providing coaching and mentoring
for boards, teams and individual leaders. His current focus is on joining the dots across policy areas and systems to deliver
public value. John's business expertise is in strategy creation and implementation, life sciences, corporate governance,
top leadership development, coaching and performance management using the balanced scorecard.  
He works from our London office.




  • Procurement frameworks we are on

We are proud to be on a number of different procurement frameworks these include:

• The Elis Group Framework - for more details on this click here 
• Crown Commercial Service - Management Consultancy Framework 
• HealthTrust Europe 
• NHS Leadership Academy
• Invest Northern Ireland
• Highlands and Islands Enterprise
• Scottish Enterprise
• Calderdale and Hudderfield NHS Trust 
• Lewisham and Greenwich NHS Foundation Trust 
• Crown Commercial Service - Research Marketplace

  • Recruitment

We are not currently recruiting at the moment.

  • Our thinking on...

Please click on the links below to access some of our thoughts on...

• John Deffenbaugh: See you and raise you
 John Deffenbaugh: Eyes up

• 4 Secrets for Staging a Successful Event
• Gillian Spooner: Membership Organisations - Being Strategic and Relevant
John Deffenbaugh: Yesterday
Board Development – Frontline’s Suite of Programmes 
 Leadership behaviours and development in HWBs - Evaluation summary
 John Deffenbaugh: On The Beach
 John Deffenbaugh: Poleaxed
• John Deffenbaugh: TSA Regime in South London - Lessons Learned
• John Deffenbaugh: Who is your Hero?
• John Deffenbaugh: Honouring your Prophets
• John Deffenbaugh: Educating Congress
• John Deffenbaugh: Gangs of Glasgow - Enterprise Model
• Samuel Bowers: Managing Capacity and Demand - There is a Better Way
• John Deffenbaugh: Deep Left Field
• John Deffenbaugh: True to Yourself
 John Deffenbaugh: Firefighting in the NHS
• John Deffenbaugh: Brand Management
• John Deffenbaugh: On becoming Eisenhower
• John Deffenbaugh: Using your Proxy
• John Deffenbaugh: Private Lessons
• Mike Webster: The Use of CDM 2007 in the London 2012 Construction Programme
• John Deffenbaugh: Implementing a Balanced Scorecard
John Deffenbaugh: In the Land of Lincoln

• John Deffenbaugh: Coming to Town
• John Deffenbaugh: Awareness and Responsibility
• John Deffenbaugh: Tell Them You Care
• John Deffenbaugh: Magic Moment
• John Deffenbaugh: Looking After the Troops
• John Deffenbaugh: It's the People in the Boardroom
• John Deffenbaugh: Why the NHS and local government jigsaw can fit together this time
• John Deffenbaugh: The Boss Engages

• John Deffenbaugh: A Good Innings
John Deffenbaugh: The Future Delivery of Public Services