About us

Frontline was established in 1991.  We have staff working from offices in London and Glasgow. We bring a wide range of public and private sector experience, and many of our staff have worked at senior levels.

  • Who we are

We help organisations achieve their objectives by helping them do things better. At Frontline we deliver measurable outputs, and we concentrate on working
with you to transfer our know-how to build your organisations capacities. Our approach helps you do things better and to make those improvements and benefits continue long after our engagement ends. 

Frontline will help you in:

Policy and strategy - making decisions on the best services to achieve both world class outcomes and value for money

Improvement and delivery - driving up the effectiveness and efficiency of your services to get better performance and outcomes

People and organisations - developing individuals, teams and organisations to enable you to meet emerging challenges and opportunities

Evaluation and learning - knowing where, how and why you are getting positive impacts and how to improve outcomes, benefits and value for money

  • Our Directors

Eleanor McKay

Eleanor is Frontline’s Managing Director, and has worked with the company for over 14 years. Eleanor comes from a finance background and is an
Associate of the Chartered Institute of Management Accountants. She has previously worked across the public, private and third sectors.
Eleanor’s expertise is in driving the company forward, creating vision and strategy as it transitions to its next phase.

John Deffenbaugh

John is a business strategist, developer of leaders, coach and a Non-Executive Director at NHS National Services Scotland. He works across the
public sector, supporting strategy creation and implementation, and providing coaching and mentoring for boards, teams and individual leaders.
His current focus is on joining the dots across policy areas and systems to deliver public value. J
ohn's expertise is in corporate governance, top
leadership development, coaching and performance management.  




  • Procurement frameworks we are on

We are proud to be on a number of different procurement frameworks including:

• The Elis Group Framework - for more details on this click here 
• Crown Commercial Service - Management Consultancy Framework 
• HealthTrust Europe 
• NHS Leadership Academy
• Invest Northern Ireland
• Highlands and Islands Enterprise
• Scottish Enterprise
• Calderdale and Hudderfield NHS Trust 
• Lewisham and Greenwich NHS Foundation Trust 
• Crown Commercial Service - Research Marketplace
• NHS Shared Business Services

  • Publications

Please click on the link below to access our recent publications.

 Breast Cancer Care: Moving Forward
 The Association of Scotland's Self-Caterer's - Economic Impact of the Self-Catering sector in Scotland
John Deffenbaugh: See you and raise you
 John Deffenbaugh: Eyes up

 John Deffenbaugh: Yesterday
 John Deffenbaugh: On The Beach
 John Deffenbaugh: Poleaxed
• John Deffenbaugh: TSA Regime in South London - Lessons Learned
• John Deffenbaugh: Who is your Hero?
• John Deffenbaugh: Honouring your Prophets
• John Deffenbaugh: Educating Congress
• John Deffenbaugh: Gangs of Glasgow - Enterprise Model
• John Deffenbaugh: Deep Left Field
• John Deffenbaugh: True to Yourself
 John Deffenbaugh: Firefighting in the NHS
• John Deffenbaugh: Brand Management
• John Deffenbaugh: On becoming Eisenhower
• John Deffenbaugh: Using your Proxy
• John Deffenbaugh: Private Lessons
• John Deffenbaugh: Implementing a Balanced Scorecard
John Deffenbaugh: In the Land of Lincoln

• John Deffenbaugh: Coming to Town
• John Deffenbaugh: Awareness and Responsibility
• John Deffenbaugh: Tell Them You Care
• John Deffenbaugh: Magic Moment
• John Deffenbaugh: Looking After the Troops
• John Deffenbaugh: It's the People in the Boardroom
• John Deffenbaugh: Why the NHS and local government jigsaw can fit together this time
• John Deffenbaugh: The Boss Engages

• John Deffenbaugh: A Good Innings
• John Deffenbaugh: The Future Delivery of Public Services

  • Recruitment

We are not currently recruiting at the moment.